FAQ

What is a hookah, and how does it work?

A hookah, also known as a water pipe, is a device used to smoke flavored tobacco or herbal shisha. It consists of a bowl for the shisha, a water chamber, a hose, and a mouthpiece. The shisha is heated with charcoal, and the smoke passes through the water before being inhaled through the hose, cooling and flavoring the smoke.
What types of hookahs do you sell?

Please revisit our website in 2024 to learn more about our new upcoming products. We will offer a range of hookah types, including traditional, modern, portable, and mini hookahs. You can choose from different materials, such as glass, acrylic, or metal.
Is smoking a hookah safe?

Smoking tobacco hookah shisha carries health risks similar to smoking cigarettes. It can lead to lung and heart problems, and it's important to use it responsibly. Make sure to use high-quality herbal shisha or high-quality tobacco and charcoal, and avoid excessive use.
Can I purchase a hookah on your website?

Yes, you can purchase a wide variety of hookahs and related accessories at www.thecandysmokes.com. We will offer a selection of hookahs, flavors, charcoal, and other essentials. Please visit our website in 2024 to see our updated catalog.
Do you offer international shipping?

Yes, we provide international shipping to many countries. You can check the availability during the checkout process and select your destination.
What flavors of shisha tobacco do you carry?

Please revisit our website in 2024 to learn more about our new upcoming products. We will offer an extensive selection of shisha flavors, including herbal, fruit, mint, dessert, and traditional flavors. Explore our collection to find your favorite.
How do I clean and maintain my hookah?

Proper maintenance is essential for the longevity of your hookah. Regularly clean the water chamber, hose, and bowl to prevent build-up of residue. Use a hookah brush and warm water to clean.
What kind of charcoal should I use with my hookah?

We recommend using natural coconut shell charcoal or quick-lighting charcoal specifically designed for hookahs. It's important to use charcoal that produces minimal ash and imparts no undesirable flavors.
Can I return or exchange a product if I'm not satisfied?

We have a return and exchange policy. Please review our Returns & Refunds policy on the product pages for detailed information on our procedures and conditions.
Is it legal to buy and use hookah products in my location?

It's essential to be aware of local laws and regulations regarding hookah use. Some areas may have restrictions on the sale and use of hookah products. Ensure you comply with your local rules and regulations.
Can I track my order once it's shipped?

Yes, you will receive a tracking number once your order is shipped. You can use this number to track the status of your delivery.
Do you offer wholesale or bulk purchasing options?

Yes, we provide wholesale and bulk purchase options. Please contact info@thecandysmokes.com for more information on wholesale pricing and requirements.
How can I contact customer support if I have questions or issues?

You can reach our customer support team through our "Contact Us" page on the website or by sending an email to info@thecandysmokes.com. We are here to assist you with any questions or concerns.